Ecommerce Business Strategist

21 hours ago

Cochin, Kerala, India beBeeStrategic Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title: Strategic Account Manager

About the Role

This is a senior-level client-facing position responsible for managing and scaling eCommerce marketplace businesses across platforms like Amazon, Walmart, eBay, and Zalando.

Key Responsibilities
  • Client Relationship Management:
    • Serve as the primary point of contact for clients, ensuring strategic alignment and client satisfaction.
    • Build and maintain strong relationships with clients, platform stakeholders, and internal cross-functional teams.
    • Lead regular strategy calls, executive touchpoints, and business reviews.
  • Marketplace Strategy & Execution:
    • Define goals around GMV, profitability, and channel diversification with clients.
    • Develop data-backed marketplace strategies aligned with industry trends and client goals.
    • Monitor competitor performance and execute initiatives such as seasonal selling, global expansion, and fulfillment scoping (FBA, WFS).
  • Performance Optimization:
    • Track and optimize KPIs like Sell-Through Rate (STR), fulfillment lead times, and pricing effectiveness.
    • Identify and resolve technical listing, feed, or policy issues with engineering support.
    • Ensure product listings, keywords, and campaign structures follow best practices for each marketplace.
  • Data-Driven Insights & Reporting:
    • Deliver regular performance updates and dashboards on GMV, operational health, and ad efficiency.
    • Use platform analytics to guide strategy on promotions, expansion, and budget recommendations.
    • Lead business reviews and roadmap presentations using performance insights.
  • Account Growth & Renewal Management:
    • Identify upsell opportunities and lead conversations on new marketplaces, ad tools, or catalog expansion.
    • Support revenue retention and renewal processes by demonstrating clear ROI.
    • Mitigate risks related to sales decline, compliance issues, or fulfillment disruptions.
  • Internal & Cross-Functional Collaboration:
    • Work with client success engineering, support, and product teams to troubleshoot and improve service delivery.
    • Partner with finance, sales, and renewals teams to drive revenue forecasts, RFP responses, and pipeline growth.
    • Ensure alignment across teams through playbooks, process documentation, and strategic alignment sessions.

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