Executive Receptionist

The primary goal of this role is to serve as the initial point of contact for students, faculty, and visitors at our institution. As the Front Desk Executive, you will be responsible for managing front desk operations, handling guest relations, addressing student accommodation and hostel concerns, and coordinating with internal teams.

Key Responsibilities:

1. Front Desk & Guest Relations
2. Manage inquiries, provide accurate information, and guide visitors.
3. Maintain visitor records, appointment schedules, and check-in/check-out logs.
4. Ensure professional phone calls, emails, and in-person queries are handled courteously.
5. Student Communication & Support
6. Act as a liaison between students and administration for hostel-related queries.
7. Address student complaints related to facilities and services.
8. Coordinate with student welfare/administration teams for issue resolution.
9. Visiting Faculty & Guest Accommodation
10. Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
11. Ensure rooms meet hospitality standards.
12. Property & Facility Management (Building B – Hostel & Guest Accommodation)
13. Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
14. Coordinate housekeeping, maintenance, and security teams.
15. Report property issues and ensure timely resolution.
16. Administrative Support
17. Manage documentation related to hostel occupancy and guest bookings.
18. Assist in preparing reports on student/guest satisfaction and property maintenance.
19. Support institute events by coordinating guest arrivals and accommodation.

Required Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving ability with a student-centric approach.
• Ability to multitask and handle pressure situations calmly.
• Proficiency in MS Office.
• Attention to detail with record-keeping and reporting.

Qualification & Experience:

• Graduate in Hospitality, Administration, or related field.
• 2–4 years of experience in front desk, guest relations, or facility management.
• Experience in handling student accommodation/hostel management is an added advantage.