Senior Enterprise Solutions Architect

1 day ago

Vellore, Tamil Nadu, India beBeeServicenowengineer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Lead ServiceNow Engineer Position

This pivotal role drives the design, development, and implementation of ServiceNow solutions that support enterprise service management strategy.

The Key Responsibilities:
  • Deliver scalable, efficient, and innovative solutions using the ServiceNow platform in collaboration with IT and business stakeholders.
  • Work closely with cross-functional teams including HR, Finance, and Retail Operations to streamline processes and enhance employee productivity.
  • Manage complex ServiceNow implementations across multiple modules (e.g., ITSM, ITOM, HRSD etc) and upgrade projects, platform migrations, and integrations with third-party systems.

Key Skills and Qualifications:

  • Minimum 6 years of hands-on experience with ServiceNow development and administration.
  • Proven track record of delivering ServiceNow implementations across various modules.
  • Experience in managing ServiceNow upgrade projects, platform migrations, and integrations with third-party systems.
  • Strong understanding of ITIL processes and how they align with ServiceNow capabilities.
  • Demonstrated ability to gather requirements, translate business needs into technical solutions, and manage stakeholder expectations.
  • Agile / Scrum environment experience.

Technical Expertise:

  • Proficiency in Java / JavaScript, HTML, CSS, and REST/SOAP APIs.
  • Deep expertise in ServiceNow Studio, Flow Designer, UI Builder, Custom Apps / Widgets, Script Includes, Business Rules, Client Scripts, and UI Policies.
  • Strong knowledge of ServiceNow data model, CMDB design, and Discovery.
  • ServiceNow IntegrationHub, MID Server configuration, and custom integrations experience.
  • Familiarity with Performance / Platform Analytics, Reporting, and Dashboards.
  • Understanding of security best practices within ServiceNow, including ACLs and role-based access control, and governing best practices for update sets, system upgrades and releases.

Desirable Certifications:

  • Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist.

Skill Sets:

  • Excellent communication and stakeholder management.
  • Strong analytical mindset with problem-solving capabilities.
  • Ability to thrive in a fast-paced environment with multiple priorities.
  • A focus on great customer service for colleagues.
  • Tenacious and inquisitive approach to problem solving.
  • Adaptable to evolving business needs.

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