Senior Executive Maintenance Professional
2 weeks ago
KONE India is embarking on a growth phase, and this represents an opportunity to contribute to our Bengaluru team as a Senior Executive Maintenance.
Customer relationship management is key to our success. As a Senior Executive Maintenance, you will be responsible for:
- Ensuring customer satisfaction through quality of service and regular communication.
- Accurately reporting work performed in real-time to ensure the accuracy of e-Optimum and Customer Notification.
- Maintaining excellent relationships with customers, contact persons, and end-users by applying an Ambassador attitude.
- Ensuring equipment safety and performance.
- Managing the site environment during service operations.
- Identifying site risks and communicating them to the supervisor.
- Taking immediate action on site in case of high-risk identification and applying the escalation procedure.
- Identifying unplanned service repairs based on equipment needs, contacting the on-site contact person, obtaining approval if not covered by the contract, and performing them.
Service operations are critical to our success. As a Senior Executive Maintenance, you will be responsible for:
- Ensuring end-user and site safety.
- Ensuring a safe working environment.
- Carrying out operations according to maintenance instructions and safety instructions.
- Executing service visits (planned maintenance, callouts, and service repairs) respecting schedules and time limits, quality standards, time allocation, and processes.
- Effectively planning workload in conjunction with the service supervisor.
- Raising sales leads to the supervisor.
- Providing precise and timely back reporting of work done according to process.
- Submitting time sheets based on execution.
- Managing proximity stock (shelving, inventory, stock transfer, etc.), identifying spare needs, requesting spares to the supervisor.
- Keeping service tooling, vans, instruments, etc. safe, maintained, and in good condition.
- Contributing to the ongoing improvement of products, methods, and safety by providing feedback to the PCM organization and the supervisor.
Leadership and people management are essential to our success. As a Senior Executive Maintenance, you will be responsible for:
- Providing regular updates to the supervisor on all relevant information.
- Being familiar with all aspects of lift and associated technology and being accountable for attending proposed training.
- May be required to give training/coaching to persons nominated by the supervisor.
- Minimum 6+ years of experience in maintenance with relevant education.
- Career progression opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
Read more on KONE India website.
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