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HCM Cloud Support Expert

1 month ago


Bengaluru, Karnataka, India Oracle Full time

As a key member of the Oracle Support organization, you will be responsible for delivering exceptional support and solutions to our customers. Your primary focus will be on resolving complex technical issues related to Oracle HCM Cloud products, such as Fusion Suite of HCM products.

Your role will involve serving as a primary point of contact for customers, providing advice and assistance to internal Oracle employees, and facilitating customer relationships with Support. You will work closely with customers to troubleshoot and resolve highly complex techno-functional problems.

To be successful in this position, you should have advanced knowledge of Oracle HCM Cloud products, including Core HR, Payroll, Absence Management, and Benefits. You should also have experience in implementing, supporting, or upgrading SaaS HCM suite of products, with at least one implementation experience on SaaS HCM Products.

The ideal candidate will possess strong analytical skills, problem-solving abilities, and excellent communication skills. They should be able to relate product functionality to business processes and offer implementation advice to customers on how to meet their various business scenarios.

You will also have the opportunity to conduct training and knowledge-sharing sessions, create knowledge articles, and participate in the development of formal team training sessions.

This is a shift-based position, and the candidate should be open to working in evening and night shifts on a rotational basis. The position is based out of Bangalore, Hyderabad, or Noida.

We are committed to creating a diverse and inclusive workplace culture that celebrates and values diverse insights and perspectives. We strive to ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.