
Visionary Technology Leader
2 weeks ago
We are a leading provider of healthcare technology solutions, driven by our mission to empower healthcare organizations to be future-ready.
With us, you gain a unique career experience that celebrates innovation and is guided by passion, collaboration, and customer-centricity.
You will not only work at the intersection of healthcare and technology but also be mentored by experts in the industry.
We offer a fast-paced, dynamic environment, exposure to global life sciences clients and cutting-edge platforms, career growth opportunities across technical and leadership tracks, and a collaborative and supportive team culture.
Job Responsibilities:- Develop and implement support workflows, SLAs, KPIs, and billing models with clear ownership.
- Act as a subject matter expert for escalations, ensuring strong incident/problem/change management.
- Create and maintain runbooks, SOPs, and scalable knowledge tools.
- Lead governance by tracking metrics (CSAT, MTTR, open tickets/CRs), managing risks, and driving automation.
- Ensure compliance with regulatory standards, manage vendor/platform integration.
- Experience in building Veeva & Salesforce CRM architecture.
- At least 8 years of experience in setting up enterprise platform support or technical operations, preferably within life sciences or healthcare domains.
- Proven expertise in building and supporting platforms across CRM (Veeva/Salesforce), DAMS, CMS, CDP, MAP, consent and integration tools.
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