Visionary Technology Leader

2 weeks ago

Bengaluru, Karnataka, India beBeeSolution Full time ₹ 1,20,00,000 - ₹ 2,20,00,000

We are a leading provider of healthcare technology solutions, driven by our mission to empower healthcare organizations to be future-ready.

With us, you gain a unique career experience that celebrates innovation and is guided by passion, collaboration, and customer-centricity.

You will not only work at the intersection of healthcare and technology but also be mentored by experts in the industry.

We offer a fast-paced, dynamic environment, exposure to global life sciences clients and cutting-edge platforms, career growth opportunities across technical and leadership tracks, and a collaborative and supportive team culture.

Job Responsibilities:
  • Develop and implement support workflows, SLAs, KPIs, and billing models with clear ownership.
  • Act as a subject matter expert for escalations, ensuring strong incident/problem/change management.
  • Create and maintain runbooks, SOPs, and scalable knowledge tools.
  • Lead governance by tracking metrics (CSAT, MTTR, open tickets/CRs), managing risks, and driving automation.
  • Ensure compliance with regulatory standards, manage vendor/platform integration.
Key Skills and Qualifications:
  • Experience in building Veeva & Salesforce CRM architecture.
  • At least 8 years of experience in setting up enterprise platform support or technical operations, preferably within life sciences or healthcare domains.
  • Proven expertise in building and supporting platforms across CRM (Veeva/Salesforce), DAMS, CMS, CDP, MAP, consent and integration tools.

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