Product Experience Specialist

24 hours ago

Gandhinagar, Gujarat, India beBeeAnalytical Full time ₹ 12,00,000 - ₹ 15,00,000
As a key player in our organization, the Customer Support Analyst plays a pivotal role in ensuring customer satisfaction by addressing their concerns, guiding them on product usage, and collaborating with internal teams to deliver exceptional experiences.The primary responsibilities of this position include:
  • Troubleshoot customer issues and perform root cause analysis (RCA).
  • Guide and assist customers on product usage.
  • Handle customer data import/export from production systems.
  • Ensure customer data is accurately updated in production systems.
  • Process confidential information according to guidelines.
  • Contribute to developing product content for internal and external stakeholders.
  • Generate reports from single or multiple systems.
To excel in this role, we seek a highly skilled candidate with:
  • A Bachelor's degree in Computer Science from an accredited university.
  • Minimum 3 years of experience in product customer support.
  • Excellent interpersonal and collaborative skills.
  • An analytical mindset and problem-solving inclination.
  • Able to translate business requirements into clear, non-technical terms.
  • Strong documentation and communication skills.
  • Attention to detail and ability to work in a fast-paced environment.
Prior experience working with cloud-based products, issue tracking software, and programming languages is beneficial but not required. We value candidates who are eager to learn and grow within our team.

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