Operations Floor Director

1 week ago


Thoothukudi, Tamil Nadu, India beBeeLeadership Full time ₹ 5,00,000 - ₹ 10,00,000

Operations Manager Job Description

We are seeking a skilled Operations Manager to oversee day-to-day activities on our gaming floor.

About the Role

This is a full-time on-site position requiring strong leadership and management skills to ensure smooth operations, staff performance, and customer satisfaction.

Key Responsibilities:

  • Manage daily floor activities, overseeing games, attractions, and staff during shifts, ensuring timely resolution of service-related issues.
  • Supervise gaming attendants, cashiers, and support staff, providing guidance and training as needed.
  • Monitor customer flow, manage waiting times, and resolve service-related issues promptly.
  • Maintain equipment properly, reporting and repairing issues in a timely manner to minimize downtime.
  • Assist in stock management for tokens, tickets, and consumables, ensuring adequate supplies and minimizing waste.

Customer Experience:

  • Deliver exceptional customer service, handling escalated guest concerns and resolving issues efficiently.
  • Educate customers about games, safety rules, and promotions, enhancing their overall experience.
  • Maintain high cleanliness and safety standards across the gaming zone, ensuring a comfortable environment for guests.
  • Monitor guest feedback and suggest improvements to management, contributing to ongoing growth and development.

Requirements and Skills:

  • Minimum 1–3 years of experience in hospitality, entertainment, retail, or gaming industry.
  • Strong leadership and team management skills, with the ability to motivate and guide staff.
  • Excellent communication and problem-solving abilities, with a proactive and positive attitude.


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