Process Transaction Specialist
3 weeks ago
Job Summary
This role is primarily responsible for processing transactions into the system as per the communication received from customers. The successful candidate will have excellent communication skills, attention to detail, and the ability to work in a team environment.
Key Responsibilities
- Process transactions received through various channels, including faxes, web submissions, mail, and contact center requests.
- Review documents to determine the type of request and process them as per set guidelines.
- Knowledge and proficiency of multiple mainframe systems are necessary for this role.
- Research and resolve duplicate work items, and redirect documents to the appropriate operational area as needed.
- Contribute to individual quality and productivity goals by meeting processing targets focused on turnaround time expectations.
Requirements
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced team environment.
- Knowledge of mainframe systems and data processing procedures.
- Attention to detail and ability to meet processing targets.
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