Content Moderator, Trust and Safety Specialist

2 weeks ago


Hyderabad, Telangana, India Google Full time
Job Overview

You will play a critical role in maintaining the integrity of YouTube's content policies by reviewing and enforcing guidelines across various types of media. As part of the Trust and Safety organization, you will collaborate with global teams to ensure timely escalations are addressed effectively.

About Us

At Google, we strive to create a culture where everyone has a voice and can share their story. We believe in the power of technology to drive positive change and foster a community that is inclusive, respectful, and free from harm. Our team works at the intersection of innovation and creativity, pushing boundaries to develop solutions that address real-world problems.

Responsibilities

- Review graphic, violent, and controversial video content in line with YouTube's Community Guidelines.
- Enforce content policies and ensure high-quality policy enforcement as part of the Hyderabad Content Specialist team within the Trust and Safety organization.
- Manage escalations in the content policy space while ensuring quality enforcement and clear written communication and policy analysis.

Requirements

- Bachelor's degree in a related field or equivalent practical experience.
- Experience in problem-solving, review, or assessment with digital content.
- Experience with data analysis and spreadsheet software.

Preferred Qualifications

- Experience in content moderation, Trust and Safety, or working with news or policy in international issues (e.g., freedom of expression, online controversial content, cybercrime, etc.).
- Experience in business judgment with excellent collaboration and communication skills.
- Excellent time management and organization skills.

About This Role

In this position, you will deliver performance goals for sensitive and timely escalations of potentially questionable content. You will work globally to manage responses to these escalations, using various tools, communications, and facilitation methods to ensure issues are triaged and the right stakeholders are involved in resolution. Additionally, you will help test new processes, systems, and infrastructure to manage escalations and contribute input into where efforts should be directed next. You will also analyze data around incidents to identify trends, impact, and possible improvements. Furthermore, you will review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines.

As a member of our team, you will be part of a diverse group of professionals who are passionate about creating a safe and respectful online environment. If you are motivated by the prospect of working on challenging projects that make a real difference, we encourage you to apply.

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