Technical Support Specialist

6 days ago


Gurgaon, Haryana, India ITC Infotech Full time

About the Role: We are seeking a skilled and dedicated Technical Support Specialist to join our team at ITC Infotech. As a key member of our IT support team, you will play a vital role in ensuring that our users receive timely and effective support for their technical issues.

Key Responsibilities:

  • To provide first-level support to end-users for all IT-related issues
  • To troubleshoot and resolve technical issues related to VOIP, LAN, WAN, and Microsoft Office Suite
  • To configure and support MS-Outlook, O365, and other emailing systems
  • To understand Active Directory, protocols, and network devices
  • To configure and troubleshoot standalone and network printers, scanners, and other peripherals
  • To perform network endpoint testing and antivirus endpoint protection

Requirements and Qualifications:

  • Bachelor's degree in Computer Science or a related field
  • Strong knowledge of LAN, WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch, and Hubs
  • Experience with Microsoft Office Suite, MS-Outlook, and O365
  • Ability to work in a hybrid shift environment
  • Strong communication and problem-solving skills

Salary and Benefits:

We offer a competitive salary of 2.10 LPA and a range of benefits to support your career growth and well-being.



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