Technical Support Specialist
6 days ago
About the Role: We are seeking a skilled and dedicated Technical Support Specialist to join our team at ITC Infotech. As a key member of our IT support team, you will play a vital role in ensuring that our users receive timely and effective support for their technical issues.
Key Responsibilities:
- To provide first-level support to end-users for all IT-related issues
- To troubleshoot and resolve technical issues related to VOIP, LAN, WAN, and Microsoft Office Suite
- To configure and support MS-Outlook, O365, and other emailing systems
- To understand Active Directory, protocols, and network devices
- To configure and troubleshoot standalone and network printers, scanners, and other peripherals
- To perform network endpoint testing and antivirus endpoint protection
Requirements and Qualifications:
- Bachelor's degree in Computer Science or a related field
- Strong knowledge of LAN, WAN, TCP/IP, DNS, DHCP, FTP, VPN, Cisco Router, Switch, and Hubs
- Experience with Microsoft Office Suite, MS-Outlook, and O365
- Ability to work in a hybrid shift environment
- Strong communication and problem-solving skills
Salary and Benefits:
We offer a competitive salary of 2.10 LPA and a range of benefits to support your career growth and well-being.
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