Site Reliability Engineer

This position offers a unique opportunity to join our organization and contribute to the development of Observability solutions.

As a key member of our team, you will be responsible for building and maintaining platform components for our Observability product. Your expertise in Observability and Monitoring initiatives will enable us to deliver high-quality services to our customers.

The successful candidate will have hands-on experience with Tools and Technology, specifically Grafana, Mimir, Loki, Tempo, Fluentbit, Vector, etc. They will also possess excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

In this role, you will be responsible for:

1. Building and fine-tuning platform components for the Observability product
2. Collaborating with the performance team, data ingestion, platform DevOps, and data visualization teams
3. Ensuring that all implementations of observability meet the requirements prescribed by IT Services through the effective implementation or use of approved processes, methodologies, and deliverables.

We are looking for someone with a strong background in integration engineering related to Observability / Monitoring framework with open source technologies such as Grafana, Mimir, Loki, Tempo, Fluentbit, Vector etc.

Key qualifications and experience include:

• 4-year degree (Computer Science, Information Systems, or relational functional field) and/or equivalent combination of education or work experience.
• 1-3+ years of experience on integration engineering related to Observability / Monitoring framework with open source technologies such as Grafana, Mimir, Loki, Tempo, Fluentbit, Vector etc.
• Hands-on experience with Tools and Technology is preferred.
• 1+ years of experience as a System Reliability Engineer is required.
• Experience working with Open-source platforms and Open Telemetry libraries e.g. Grafana is preferred.

Responsibilities:

1. Experience in gathering and organizing large volume of data to use for instrumentation into an Enterprise Observability solution.
2. Experience with recommending baseline monitoring thresholds, and performance monitoring KPIs and SLAs.
3. Experience with installing agents, forwarders, APIs, performance monitoring alerts, dashboards, and data trend analysis.
4. Good Knowledge and understanding of Azure foundation components e.g. App GW, APIM, Virtual Network, NSG, Load Balancer, Azure VM etc. is required.
5. Experience with Databases Azure SQL, PostgreSQL, MySQL, MongoDB, TSDB or similar databases.
6. Knowledge of monitoring tools such as Log Analaytics, App Dynamics, Grafana, Prometheus, Splunk, and Sitescope.
7. Azure / GCP hands-on with details around pulling observability data from managed services.
8. Golang / Python coding or from solutioning background with experience on SRE development and Open telemetry implementation.
9. Deploying/managing and optimizing enterprise level observability platform for Grafana OSS products like Mimir,Loki,Tempo, Fluentbit/Vector.
10. Design and develop standard Grafana dashboards for critical metrics for various Azure/GCP services using the observability data.
11. Experience must include at least one of the following languages: Java (required), Desired--Python, GoLang, node.js.
12. Experience in working with ServiceNow or similar Service Management tools.
13. Familiarity with Cloud technologies in Azure, AWS, and Google Cloud.
14. Experience on PCF, Docker, Kubernetes platform is required.
15. Experience with DevOps and CI/CD tools and processes is required.
16. Experience in high-performance and high-frequency data streaming (using Kafka etc.) and handling large volume of batch data is strongly preferred but not required.
17. Experience with Agile / Scrum methodologies is required.