Scalable Solutions Architect

5 days ago

Guntur, Andhra Pradesh, India beBeeEngineer Full time US$ 1,00,000 - US$ 1,20,000
Senior Cisco UCCE CVP Engineer

We are seeking a highly skilled Senior Cisco UCCE CVP Engineer to join our team. As a Senior Cisco UCCE CVP Engineer, you will be responsible for designing, implementing, and maintaining scalable and high-performing contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Customer Voice Portal (CVP).

 

  • Design architecture for robust Cisco UCCE and CVP solutions that support scalable, resilient, and high-performing contact center solutions.
  • Lead or participate in the installation, configuration, and deployment of UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.
  • Integrate Cisco UCCE and CVP with third-party applications, such as CRM systems, workforce management, IVR, call recording, analytics, and other enterprise solutions.
  • Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution, collaborating with development teams for custom requirements.
  • Provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.
  • Monitor system health, performance metrics, and call flows, proactively identifying bottlenecks, capacity issues, and opportunities for optimization.
  • Plan, test, and execute upgrades, patches, and migrations for UCCE and CVP platforms.

 

Key Skills and Qualifications
  • A strong background in Cisco UCCE and CVP, with experience in designing, implementing, and maintaining large-scale contact center solutions.
  • Excellent communication and problem-solving skills, with the ability to work effectively in cross-functional teams.

 

About This Role

The ideal candidate will have a solid understanding of contact center technology and operations, as well as excellent technical and problem-solving skills. If you are passionate about delivering exceptional customer experiences through innovative solutions, we encourage you to apply for this exciting opportunity.

 

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