Salesforce Quality Assurance Manager

2 days ago


Chennai, Tamil Nadu, India Mazo Solutions Full time

Mazo Solutions is seeking a highly experienced Salesforce Quality Assurance Manager to lead our QA efforts. This role requires a seasoned professional with expertise in testing Salesforce applications and managing QA teams.

Key Responsibilities:

  • Hands-on Testing (90%):
    • Design, execute, and manage comprehensive manual test cases for Salesforce applications, including Sales Cloud, Service Cloud, Experience Cloud, and Lightning components.
    • Perform end-to-end testing of Salesforce-specific features, integrations, and customizations.
    • Identify, document, and track defects, ensuring timely resolution and thorough testing coverage.
  • Team Leadership (10%):
    • Lead, mentor, and inspire a team of Senior QA Engineers to achieve quality goals.
    • Foster a collaborative and high-performing team environment while encouraging skill development.
    • Support team members with technical guidance and problem-solving strategies.
  • Quality Assurance Strategy:
    • Define and implement QA strategies tailored to Salesforce applications, aligned with organizational goals.
    • Develop and track QA metrics to assess quality and performance.
    • Collaborate with development and business teams to ensure QA objectives are met.
  • Optional Automation Initiatives:
    • Design and implement automation frameworks for Salesforce testing using tools like Selenium, Provar, or similar (if applicable).
    • Enhance testing efficiency through the adoption of automation strategies.
  • Process Improvement:
    • Identify inefficiencies in QA processes and recommend improvements.
    • Advocate for best practices, including regression and performance testing.
  • Collaboration and Communication:
    • Work closely with cross-functional teams, including development, product management, and stakeholders, to align on priorities and timelines.
    • Provide clear updates on testing progress, risks, and resolutions.
  • Documentation:
    • Maintain comprehensive documentation, including test plans, test cases, and bug reports.
    • Ensure adherence to QA standards and processes.

Qualifications:

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience:
    • 7+ years of QA experience, with at least 2 years in a leadership role.
    • Extensive experience testing Salesforce applications (Sales Cloud, Service Cloud, Experience Cloud, etc.).
    • Proven ability to manage QA teams and drive quality strategies.
  • Skills:
    • Strong expertise in manual testing (90% hands-on work required).
    • Familiarity with Salesforce development lifecycle and release management processes.
    • Proficiency in test management tools like Azure DevOps, JIRA, or similar.
    • Excellent problem-solving, analytical, and communication skills.
    • Bonus:
      • Experience with automation frameworks like Selenium or Provar.
      • Salesforce Administrator or QA-related certifications.

This is a challenging and rewarding role that offers a competitive salary range of $110,000 - $140,000 per year, depending on experience.



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