System Software Engineer

4 days ago


Nellore, Andhra Pradesh, India beBeeEngineering Full time ₹ 12,00,000 - ₹ 20,00,000
Production Support Engineer

We are seeking a skilled Production Support Engineer to join our team and play a critical role in maintaining and enhancing our production systems.

  • Work Split: 70% Support + 30% Development

Key Responsibilities:

  • Utilize technical and analytical skills to resolve critical customer/field technical escalations from various teams.
  • Collaborate with the Engineering team to develop solutions for customer-reported problems.
  • Participate in daily scrum meetings to update the development team about ongoing escalation statuses.
  • Own highly technical customer escalations with clear expectations and timelines.
  • Develop tools and techniques for root cause analysis using available data and codebases.
  • Reduce time to resolve product issues by fixing them as needed after RCA.
  • Provide timely updates to issue reporting teams to improve overall customer satisfaction.
  • Work with Product Management to identify and implement backlog requirements that add value to the product.

Requirements:

  • Bachelor's degree
  • 6+ years' experience in technical product support roles, preferably in escalation teams
  • Experience working as an L3 escalation engineer handling complex customer issues
  • Software development experience using Java technologies
  • Good understanding of MySQL/MariaDB/RDBMS and database concepts
  • Good understanding of Microservice architecture environments on AWS
  • Experience troubleshooting and helping with root cause analysis for customer/support/field-reported issues
  • Passion, curiosity, integrity, and outstanding attention to detail while performing tasks
  • A team player who works well in collaborative environments


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