Brand Specialist

3 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time
About Amazon Vendor Services

Amazon Vendor Services (AVS) is a key team within Retail Business Services that plays a vital role in shaping the company's strategy for managing Amazon AVS vendors. As a Brand Specialist, you will have the exciting opportunity to contribute to this effort by helping to develop and implement a strategy for managing AVS vendors.

The AVS team is seeking a bright, customer-centric, driven, and creative individual to join their team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor's business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.

This role requires a wide range of skills, including site merchandising, buying, inventory management, finance, operations, and online marketing. You will be focused on operational aspects of managing customer relationships with our vendors. You will conceive, create, and analyze a wide range of marketing activities/campaigns to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Additionally, you will investigate operational aspects of the vendor's business with Amazon, root cause analysis of issues and opportunities affecting business.

The working hours will be according to the EU shift, from 12:00 pm IST to 9:00 pm IST.

Key Responsibilities

•Establish long-term partnerships with key vendor partners for the group of vendors handled.
•Partner with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
•Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
•Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience.
•Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers.
•Conduct regular WBRs, MBRs with the vendors, highlight business metric performance and building action plans.

Basic Qualifications

•Minimum B2.2 level French Language Certification is Mandatory, C1 preferred.
•1+ years of account management, project or program management, buying experience, or in an operations role.

Preferred Qualifications

•Minimum B2.2 level French Language Certification is Mandatory, C1 preferred.
•1+ years of account management, project or program management, buying experience, or in an operations role.

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