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Senior Operations Executive

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Operations Leadership Role

This is a senior operations position where you will oversee a team of experienced professionals to deliver exceptional customer satisfaction. You will work closely with design and production teams to ensure alignment with project timelines.

  • Own the end-to-end customer experience from project inception to delivery.
  • Act as the highest point of escalation for regional issues and drive timely resolutions.
  • Coordinate with cross-functional teams to resolve complex issues efficiently.
  • Empower your team, develop talent, and adhere to standardized processes for outstanding customer experiences.
Key Qualifications:
  • National Institute of Technology (NIT), Birla Institute of Technology and Science (BITS), or Indian Institute of Management (IIM) degree preferred.
  • 7-12 years of experience in operations leadership roles in startups or similar industries.
  • Proven people management skills with direct team reporting experience.
  • Strong attention to detail, excellent communication skills, and analytical ability.

Maintain strategic partnerships, drive business growth, and expand project reach through collaboration with builders, architects, and interior consultants.