Senior Loan Servicing Specialist

2 weeks ago


Hyderabad, Telangana, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Senior Loan Servicing Representative to support the performance of less experienced Loan Servicing staff and enhance the overall effectiveness of the team.

Key Responsibilities:
  • Provide lending support services in operations, documentation, and customer service to Credit teams.
  • Offer feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area.
  • Perform administrative, transactional, operational, or customer support tasks.
  • Resolve complex client problems and inquiries.
  • Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations.
  • Provide subject matter expertise and interpretation of procedures to less experienced staff.
  • Use independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations.
  • Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan-related servicing activities, as well as internal or external customers.
  • Participate in regional or team meetings, and provide guidance and training to less experienced individuals.
Requirements:
  • 4+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Preferred Qualifications:
  • TM must have collateral insurance complete end-to-end knowledge. Should know about loan documents. Should have at least 4+ years of similar experience.


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