Cloud Technical Solutions Expert

5 days ago


Bengaluru, Karnataka, India Datadog Full time
About the Role

We are seeking an experienced Cloud Technical Solutions Expert to join our team at Datadog. As a key member of our Premier Support team, you will be responsible for providing technical guidance and support to our customers worldwide.

Key Responsibilities
  • Respond to client requests via multiple channels, including phone, chat, and tickets.
  • Develop relationships with Premier Customers, working closely to understand their unique environment and requirements.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
  • Build and maintain detailed documentation and knowledge base articles for various technologies.
  • Participate in routine health check meetings with Premier Customers to ensure alignment and progress towards goals.
Requirements
  • Minimum 2+ years of experience in multi-channel technical support at a SaaS company.
  • Programming experience and basic knowledge of Linux.
  • Self-motivated, detail-attentive, and committed to continuous learning.
  • Critical thinking skills with a client-centric approach.
  • Able to work effectively in a fast-paced environment with rotating schedules requiring weekend availability.


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