
IT Field Service Professional
5 days ago
We are seeking a skilled IT Field Engineer to join our team in India.
Main Responsibilities:- Install and configure hardware and software systems at client locations.
- Provide on-site technical support and troubleshooting for IT-related issues.
- Maintain and repair IT equipment, including servers, workstations, and networking devices.
- Conduct regular system checks and performance monitoring to ensure optimal functionality.
- Assist in the implementation of IT projects and upgrades as required.
- Document all service requests and resolutions in the helpdesk system.
- Collaborate with the internal IT team to enhance service delivery and customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-5 years of experience in IT support or field engineering roles.
- Proficiency in troubleshooting hardware and software issues.
- Strong knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP.
- Familiarity with various operating systems, including Windows, Linux, and macOS.
- Excellent communication and interpersonal skills to interact with clients and team members.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Troubleshoot and resolve IT-related issues within a timely manner.
- Ensure all IT equipment is properly maintained and repaired.
- Collaborate with the internal IT team to achieve project goals.
- Document all service requests and resolutions in the helpdesk system.
- Opportunities for professional growth and development.
- Training and certification programs to enhance technical skills.
- Access to industry leading tools and technologies.
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