Expert Technical Support Specialist
2 days ago
This role offers the opportunity to excel in a fast-paced environment, working closely with technical and commercial teams to deliver seamless merchant support experiences.
- Key Responsibilities:
- Collaborate with cross-functional teams to resolve technical issues and provide top-notch support to merchants worldwide.
- Stay up-to-date on Adyen's platform, APIs, web-stack technologies, and industry-standard integration methods to ensure expertise and share knowledge effectively.
- Provide direct technical assistance to merchants throughout their entire lifecycle.
- Advise merchants on best practices for implementation and address specific concerns.
- Requirements:
- Excellent written and verbal communication skills in English.
- Able to think critically and adapt quickly to new processes and procedures.
- Familiarity with API troubleshooting, Postman, internet technologies, and understanding of technical processes.
- Self-motivated, flexible, and able to maintain high productivity levels with minimal supervision.
- Prior experience in environments rich in uncertainty and a track record of successfully handling ambiguity.
- We value diversity, equity, and inclusion. We welcome individuals from diverse backgrounds to join our team and contribute to solving unique business and technical challenges.
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