Retail Operations Executive
4 days ago
About Us
Vodafone Idea Limited, formerly Idea Cellular Limited, is a leading telecommunications company in India. We're an Aditya Birla Group and Vodafone partnership aiming to revolutionize the digital landscape.
At Vodafone Idea, we strive to provide exceptional customer experiences and make India digitally empowered. Our vision is to build a robust and secure network that caters to the ever-growing demands of voice and data services.
Our Culture
We believe in diversity and inclusivity, reflecting our values of Passion, Boldness, Trust, Speed, and Digital. Our company offers an equal opportunity workplace where everyone feels valued, connected, and empowered to reach their potential.
Role Description
- As a Retail Operations Executive, you'll be responsible for overall store activities, including customer service, sales, and revenue targets across all products.
- Execute effective marketing strategies, manage store experience schemes, and resolve channel-specific issues promptly.
Responsibilities
- Sales
- Meet sales targets for all products (voice-post-paid/prepaid, data, VAS, handsets etc.) at a Vi store
- Monitor and maintain quality of acquisition through the store
- Deliver revenue targets for the store
- Increase revenue per footfall by guiding customers' purchase decisions
- ROI
- Meet profitability targets for the store
- Reduce losses from pilferage (wastage) and shrinkage (unidentified losses)
- Customer Service
- Enhance customer satisfaction for walk-in customers
- Store Management
- Maintain store processes and documentation systems
- Upkeep store infrastructure
- Maintain stock availability while following norms
- Arrange suitable product displays at the store
- Marketing
- Implement marketing and branding initiatives
- Provide brand promotional materials at the store
- Address channel-specific concerns within deadlines
- People
- Solve store-related issues within specified timeframes
- Promote employee retention and motivation through regular feedback and performance improvement
- Identify skill gaps within the team and organize relevant training sessions
Requirements
- Experience in retail store and customer relationship management
- Track record of achieving revenue targets and managing costs
Qualifications
Essential: Bachelor's degree Desired: Post-graduation in Business Management/MBA
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