Senior Staffing Analyst
7 days ago
Execute budget forecasts and own the development and implementation of staffing and metric models, reporting and analysis.
Collaborate with category leaders to finalize forecast volumes and FTE.
- Perform complex analysis using past trends, call arrival patterns, and simulation to forecast.
- Develop partnerships with internal groups and business units to ensure on-time forecasting as required by contracts.
- Transform monthly forecasts into day-wise volumes considering seasonality, recent trends, and RSSI impact.
- Review and share contact center trends submitted by partners against forecasted volumes, including call center volume, call patterns, staff productivity, and resource allocation.
Drive continuous improvement to increase productivity, accuracy, and improve case management staffing levels.
Maintain reporting alignment to ensure Minimum Guarantee (MG) mitigation and ensure call center accessibility as per regulatory guidelines.
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Data Analyst
1 week ago
Gurgaon, Haryana, India inSync Staffing Full time["Job Description:As a Power BI Analyst at inSync Staffing, you will be responsible for managing data acquisition, SQL development, and reporting within Power BI for the Research Engagement Services team. This role involves connecting, cleansing, maintaining, and analyzing data, and delivering actionable insights to drive data-driven decision-making.Key...
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Data Analyst
2 weeks ago
Gurgaon, Haryana, India inSync Staffing Full timeJob Title: Data Analyst - Power BIJob Summary: We are seeking a highly skilled Data Analyst - Power BI to join our team at inSync Staffing. The successful candidate will be responsible for managing data acquisition, SQL development, and reporting within Power BI for the Research Engagement Services team.Key Responsibilities:Develop and maintain Power BI...
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Senior Workforce Planning Analyst
7 days ago
Gurgaon, Haryana, India Expedia Group Full timeSenior Workforce Planning AnalystExpedia Group seeks an experienced analyst to join its Traveler and Partner Service Platform team. This key position will be responsible for providing Workforce Management (WFM) forecasts and staffing requirements globally for various segments of its large operations.We are searching for someone who has experience in call...
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Senior Knowledge Analyst
4 weeks ago
Gurgaon, Haryana, India Boston Consulting Group Full timeROLE SUMMARYAs a Senior Knowledge Analyst at Boston Consulting Group, you will be part of a global team that leverages deep domain knowledge to enable insights for case teams and clients. You will work closely with topic leads from the Energy Practice Area and colleagues across BCG to bring expertise and capabilities to the service of our internal and...
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Data Analyst
2 weeks ago
Gurgaon, Haryana, India inSync Staffing Full timeAs a Power BI Analyst at inSync Staffing, you will be responsible for managing data acquisition, SQL development, and reporting within Power BI for the Research Engagement Services team.Key Responsibilities:Develop and maintain Power BI dashboards using multiple data sources.Design and implement custom SQL queries to address complex business...
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Senior Business Analyst
4 weeks ago
Gurgaon, Haryana, India AMEX Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Analyst to join our team at American Express. As a Senior Analyst, you will play a critical role in driving business growth by reducing the risk of fraud and maintaining industry-lowest credit loss rates.Key ResponsibilitiesDevelop and implement robust data management, data integration, and...
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Senior Business Analyst
3 weeks ago
Gurgaon, Haryana, India AMEX Full timeUnlock Your Potential with American ExpressAt American Express, we're committed to empowering our colleagues to succeed. As a Senior Business Analyst, you'll play a critical role in driving business growth by reducing the risk of fraud and maintaining industry-lowest credit loss rates. You'll leverage cutting-edge technology to detect and combat fraud,...
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Senior Java Software Engineer
3 weeks ago
Gurgaon, Haryana, India Keeboo Staffing Full timeJob Title: Lead Java DeveloperAt Keeboo Staffing, we are seeking a highly skilled and experienced Lead Java Developer to join our team.Responsibilities:Design and develop complex software systems that meet customer requirements.Lead cross-functional teams to ensure high-quality design and delivery of software systems.Build reusable code and libraries for...
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Senior Java Software Engineer
4 weeks ago
Gurgaon, Haryana, India Keeboo Staffing Full timeJob Title: Lead Java DeveloperAt Keeboo Staffing, we are seeking an experienced Lead Java Developer to join our team. As a key member of our software development team, you will be responsible for designing and developing complex software systems that meet the needs of our customers.Key Responsibilities:Design and develop complex software systems using Java...
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Senior Business Analyst
2 weeks ago
Gurgaon, Haryana, India AMEX Full timeUnlock Your Potential with AMEXAt American Express, we're committed to helping our customers and communities progress in incredible ways. As a Senior Business Analyst, you'll play a critical role in driving profitable business growth by reducing the risk of fraud and maintaining industry-lowest credit loss rates.Key Responsibilities:• Develop robust data...
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Senior Financial Analyst
1 week ago
Gurgaon, Haryana, India American Express Full timeLead the Way with American Express. At American Express, we're committed to delivering the world's best customer experience. As a Senior Financial Analyst, you'll play a key role in helping us achieve this goal. Your responsibility will be to contact clients with overdue accounts to secure settlement and prevent future overdues. Responsibilities: ...
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Senior Workforce Planning Analyst
4 weeks ago
Gurgaon, Haryana, India Expedia Group Full timeSenior Workforce Planning AnalystExpedia Group is seeking a seasoned Senior Workforce Planning Analyst to join our Traveler and Partner Service Platform team. As a key member of our operations team, you will be responsible for providing Workforce Management (WFM) forecasts and staffing requirements globally for various segments of our large operations.Key...
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Senior Java Software Engineer
3 weeks ago
Gurgaon, Haryana, India Keeboo Staffing Full timeJob Description:Keeboo Staffing is seeking a highly skilled Senior Java Software Engineer to lead our team in designing and developing complex software systems. As a technical lead, you will be responsible for ensuring the quality of design and implementation of our systems, working closely with cross-functional teams to deliver high-quality products.Key...
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Senior Business Analyst
3 weeks ago
Gurgaon, Haryana, India AMEX Full timeUnlock Your Potential with AMEXAt American Express, we're committed to helping our customers and communities progress in incredible ways. As a Senior Business Analyst, you'll play a critical role in driving profitable business growth by reducing the risk of fraud and maintaining industry-lowest credit loss rates.Key Responsibilities:Develop robust data...
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Senior Data Analyst
2 weeks ago
Gurgaon, Haryana, India American Express Full timeUnlock Your Potential with American ExpressWe're seeking a skilled Digital Marketing Analyst to join our Analytics, Investments and Marketing Enablement (AIM) team. As a key member of our Global Commercial Services Marketing (GCSM) team, you'll play a vital role in driving Commercial Customer acquisitions, engagement & retention by evolving our card &...
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Senior Recruitment Specialist
2 weeks ago
Gurgaon, Haryana, India VIBRANT STAFFING SOLUTIONS PVT LTD Full timeVacancy for Senior Recruitment SpecialistVibrant Staffing Solutions Pvt Ltd is seeking a highly skilled and experienced Senior Recruitment Specialist to join our team.Key Responsibilities:Source and screen candidates with expertise in Lending ServicesAnalyze financial statements and perform covenant analysisReview and analyze credit reports, and prepare...
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Data Analyst/Senior Data Analyst
4 weeks ago
Gurgaon, Haryana, India Huquo Consulting Full timeJob Title: Data Analyst/Senior Data AnalystWe are seeking a highly skilled Data Analyst/Senior Data Analyst to join our team at Huquo Consulting. As a Data Analyst/Senior Data Analyst, you will be responsible for analyzing complex business problems and devising innovative solutions.Key Responsibilities:Develop and implement data-driven solutions to drive...
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Senior Oracle PL/SQL Specialist
7 days ago
Gurgaon, Haryana, India Rigel Networks - Staffing Full timeKey ResponsibilitiesAs a Senior Oracle PL/SQL Specialist at Rigel Networks - Staffing, you will be responsible for developing and maintaining complex database applications using Oracle RDBMS and PL/SQL.Technical RequirementsStrong experience in application development on Oracle RDBMS, SQL, and PL/SQL.Hands-on experience in writing complex SQL queries and...
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Senior Business Analyst
3 weeks ago
Gurgaon, Haryana, India AMEX Full timeAbout American Express:You Lead the Way. We've Got Your Back.At American Express, we're committed to empowering our customers and communities to progress in incredible ways. As a Senior Business Analyst, you'll play a critical role in driving business growth by reducing the risk of fraud and maintaining industry-lowest credit loss rates. You'll leverage...
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Senior Talent Acquisition Specialist
7 days ago
Gurgaon, Haryana, India VIBRANT STAFFING SOLUTIONS PVT LTD Full timeVIBRANT STAFFING SOLUTIONS PVT LTD is seeking a skilled Senior Talent Acquisition Specialist to join our team. Key responsibilities include:Sourcing and mining candidates through various portalsUtilizing strong communication and presentation skillsWorking independently with a professional mindsetHandling client queries effectivelyNegotiating with...