Network Security Specialist

1 week ago


Kota, Rajasthan, India beBeeFirewall Full time ₹ 20,00,000 - ₹ 25,00,000
Job Overview

We are seeking a skilled Firewall Support Engineer to provide exceptional customer service in a fast-paced environment.

This is a fantastic opportunity for an individual who enjoys troubleshooting and resolving complex technical issues.

The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong understanding of network protocols and concepts.

  • Key Responsibilities:
  1. Technical Support:
  • Provide timely and effective support to customers via phone, chat, and email.
  • Log and track all communications received into the ticketing system.
  • Establish a quality working relationship with customers.
  1. Troubleshooting and Resolution:
  • Research and resolve customer inquiries by utilizing established procedures, user manuals, and accessing online resources.
  • Troubleshoot and resolve hardware, software, and communications issues.
  1. Continuous Improvement:
  • Meet individual metrics for Firewall Support Engineer.
  • Identify and suggest process improvements as needed.
  • Participate in departmental training activities to stay up-to-date on new technologies and customer service enhancements.

Required Skills and Qualifications:

  • Knowledge and experience with network protocols and concepts including SSH, FTP, ICMP, TCP/IP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs.
  • Ability to interpret output from network traffic analysis tools such as Ethereal (Wireshark).
  • Effective interpersonal and consulting skills to align customer needs to solutions.
  • Hands-on experience with Meraki and Fortinet firewalls.
  • Ability to effectively collaborate in a dynamic team environment.


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