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Content Review Specialist
2 months ago
Job Title: Content Review Specialist
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team works in a dynamic environment where we serve and transform leading enterprises with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for a role where you will be responsible for reviewing content and providing resolutions based on prescribed guidelines.
Main Responsibilities:
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
- This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature.
Requirements:
- Any Graduate (PG an added advantage)
- Freshers are eligible
- Fluent in English Language
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
