Production Support Engineer

2 days ago

Thiruvananthapuram, Kerala, India beBeeTreasury Full time ₹ 20,00,000 - ₹ 25,00,000

Seeking a skilled engineer to provide comprehensive production support for treasury management systems.

The ideal candidate will have both financial systems expertise and technical troubleshooting capabilities to ensure seamless operations.

Responsibilities:

• Provide end-to-end support for FIS Quantum and Echos treasury management systems.

• Maintain static data within the Quantum environment to ensure system integrity.

• Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers.

• Identify and resolve interface issues with bank statements and cashflows.

• Configure, troubleshoot, and fix Cash Xplorer functionality.

• Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement.

• Learn internal systems to provide comprehensive end-to-end support to users.

• Receive, analyze, and prioritize related support tickets.

• Provide timely solutions to users.

• Document resolution steps and knowledge base articles.

• Support system upgrades and patches.

• Monitor system performances and recommend improvements.

Key Skills

• Strong Oracle/SQL Server database expertise to maintain system performance.

• Ability to author and optimize SQL queries for data extraction and reporting.

• Working knowledge of the Quantum data model to troubleshoot complex issues.

• Experience with Golden Gate and Datapipelines technologies for data integration.

• Familiarity with bank statement and cashflow interfaces.

• Understanding of SOX compliance requirements for financial systems.

• Experience with FIS support tools including the FIS ticketing system.

Requirements

• 5+ years experience with FIS Quantum and Echos treasury management systems.

• Hands-on experience in static data maintenance within financial applications.

• Proficiency in Oracle/SQL Server database concepts and SQL query authoring.

• Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum.

• Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement.

• Familiarity with Cash Xplorer configuration and troubleshooting.

• Working knowledge of Golden Gate and Datapipelines technologies.

• Understanding of SOX compliance requirements for financial systems.

• Experience with FIS support tools including the FIS ticketing system.

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