Financial Recovery Specialist

4 days ago

Ajmer, Rajasthan, India beBeeCredit Full time ₹ 5,00,000 - ₹ 10,00,000

At GoodScore, we are on a mission to make financial literacy and credit access simple, actionable, and inclusive for millions of underserved Indians. We've become one of India's fastest-growing credit score & management platforms, ranked among the top 10 finance apps in the country.

The role will drive recoveries on overdue loans with a focus on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios by engaging with customers, negotiating settlements, and ensuring account closures—while adhering to regulatory and organizational guidelines.

  • Key Responsibilities:
  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage BL/PL/Auto Loan portfolios across DPD (Days Past Due) buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments.
  • Ensure RBI and internal compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.

Required Qualifications:

  • 1–3 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/ Collection agencies.
  • Prior experience in tele-calling or collections call centers is a must.
  • DRA Certification is preferred, but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English (knowledge of additional regional languages is a plus).
  • Excellent negotiation, persuasion, and conflict-resolution skills.

Key Competencies:

  • Customer-first approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

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