Customer Service Representative

5 days ago


Chandigarh, Chandigarh, India S and S Enterprises Full time
Company Overview
S and S Enterprises is a leading provider of customer care services, dedicated to delivering exceptional support to our clients. Our team is comprised of highly skilled professionals who share a passion for providing top-notch service.

Job Summary
We are seeking an experienced Customer Service Representative to join our dynamic team. As a key member of our support staff, you will be responsible for providing excellent customer service to our clients, resolving issues in a timely and professional manner.

Responsibilities
* Respond to customer inquiries via phone, email, or chat
* Resolve customer complaints in a fair and efficient manner
* Provide product information and demonstrate features
* Collaborate with internal teams to resolve complex issues
* Meet or exceed performance metrics and quality standards

Requirements
* 1 year of experience in customer service or technical support
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong problem-solving and analytical skills
* Proficiency in English language

Benefits
* Competitive salary range: Rs. 18,500 - Rs. 20,000 per month
* Additional night shift allowance: Rs. 2,500 per month
* Opportunity to work with a dynamic and growing company
* Ongoing training and development opportunities

Working Conditions
* Monday to Friday (rotational shifts)
* Night shift schedule with occasional rotational shifts
* Supplemental pay types: Shift allowance

Education and Experience
* Bachelor's degree preferred
* Technical support experience: 1 year required
* Customer service experience: 1 year preferred

Language Skills
* English: Preferred language for communication and documentation

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