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Senior Business Operations Manager

3 weeks ago


Delhi, Delhi, India beBeeOperations Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Opportunity: Branch Operations Manager

We are seeking a seasoned Operations Manager to oversee the daily operations of our branch.

Key Responsibilities:

  • Guarantee quality of service, customer satisfaction, and effective service recovery
  • Coordinate and integrate all functions and services in the location
  • Implement systems for smooth operation and monitor operational efficiency of the branch
  • Handle crisis situations
  • Liaison with clients, suppliers, associates, and government bodies

Fleet Management

  • Administer fleet management according to company standards
  • Monitor proper fleet allocation to clients
  • Ensure fleet has required accessories
  • Maintain chauffeur-to-fleet ratio

Business Development & Servicing

  • Develop new business relationships and increase revenue from existing clients
  • Collate and analyze market information
  • Achieve set performance targets
  • Handle major complaints

Financial Planning & Control

  • Prepare annual financial plans for the branch
  • Monitor fund flow and practice expense control
  • Monitor receivables and ensure statutory compliance
  • Report back to Corporate office

HR & Administrative Support

  • Monitor overall branch administration
  • Ensure adequate staffing and training of customer service team
  • Appraise team performance
  • Ensure implementation and monitoring of statutory compliance
  • Maintain ISO standards
  • Manage contractual employees

Competencies:

  • System and quality focus
  • Market, industry, and trade knowledge
  • Commercial acumen
  • Leadership and people management
  • Resource control and administration

Educational Qualification:

  • Graduate or Hotel Management degree
  • MBA in Marketing or Finance

Experience:

Minimum 10-15 years in the trade, with 5-7 years as a branch head in a reputable organization