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Senior Business Operations Manager
3 weeks ago
Job Opportunity: Branch Operations Manager
We are seeking a seasoned Operations Manager to oversee the daily operations of our branch.
Key Responsibilities:
- Guarantee quality of service, customer satisfaction, and effective service recovery
- Coordinate and integrate all functions and services in the location
- Implement systems for smooth operation and monitor operational efficiency of the branch
- Handle crisis situations
- Liaison with clients, suppliers, associates, and government bodies
Fleet Management
- Administer fleet management according to company standards
- Monitor proper fleet allocation to clients
- Ensure fleet has required accessories
- Maintain chauffeur-to-fleet ratio
Business Development & Servicing
- Develop new business relationships and increase revenue from existing clients
- Collate and analyze market information
- Achieve set performance targets
- Handle major complaints
Financial Planning & Control
- Prepare annual financial plans for the branch
- Monitor fund flow and practice expense control
- Monitor receivables and ensure statutory compliance
- Report back to Corporate office
HR & Administrative Support
- Monitor overall branch administration
- Ensure adequate staffing and training of customer service team
- Appraise team performance
- Ensure implementation and monitoring of statutory compliance
- Maintain ISO standards
- Manage contractual employees
Competencies:
- System and quality focus
- Market, industry, and trade knowledge
- Commercial acumen
- Leadership and people management
- Resource control and administration
Educational Qualification:
- Graduate or Hotel Management degree
- MBA in Marketing or Finance
Experience:
Minimum 10-15 years in the trade, with 5-7 years as a branch head in a reputable organization