Home Connect Operations Supervisor

We are seeking a highly skilled and experienced Home Connect Operations Supervisor to drive our home connect and care operations in the assigned territory. As a key member of our team, you will be responsible for overseeing the daily operations, ensuring seamless execution, and driving customer satisfaction.

• Drive home connect and care operations in the assigned territory
• Source and train technicians by collaborating with target colleges
• Conduct classroom and on-the-job trainings for technicians
• Mentor and guide technicians to enhance productivity
• Ensure zero-defect execution of home connect activities
• Drive home connect installation and fault repair related SLAs
• Ensure customer satisfaction
• Adhere to processes as per company-defined SLAs

• Diploma, B.E., B.Tech, ECE, Telecommunication, IT, CS
• 5-8 years of experience in product service knowledge, IT tools usage, planning, and organizing skills, team management, execution excellence, communication skills, coaching skills, and customer focus

• Product Service Knowledge
• Knowledge of IT Tools Usage
• Planning and Organizing Skills
• Team Management Skills
• Execution Excellence
• Communication Skills
• Cooking Skills
• Customer Focus

A competitive compensation package, opportunities for growth and development, and a dynamic work environment that fosters innovation and collaboration.