Counsellor Advocate

Job Title:

Care Coordinator

The organization seeks a skilled Care Coordinator to join their team. As a key member of the patient engagement and admission process, you will play a vital role in ensuring that patients receive exceptional care and guidance throughout their journey.

• Counsel patients and their families regarding treatment procedures, packages, and post-treatment care.
• Handle patient inquiries (walk-ins, calls, and online leads) and convert them into registrations/bookings.
• Explain treatment options and facilities in a clear and empathetic manner.
• Maintain follow-ups with patients to ensure timely decision-making and admissions.
• Collaborate with doctors, nursing staff, and other departments for seamless patient coordination.
• Achieve monthly counselling and conversion targets set by management.
• Maintain patient records, counselling reports, and feedback for continuous improvement.
• Support marketing and promotional activities to enhance patient awareness and reach.

• Bachelor's degree in any field (Healthcare/Management preferred).
• Proven experience in sales, customer service, or patient counselling (healthcare/hospital background preferred).
• Strong communication, persuasion, and interpersonal skills.
• Target-driven with a positive and empathetic attitude.
• Proficiency in MS Office and hospital management software (preferred).

Benefits:

This role offers a dynamic work environment where you can make a meaningful impact on patients' lives.

Others:

As a Care Coordinator, you will be working closely with various departments to ensure a smooth patient experience.