Cinema Operations Manager

3 weeks ago

Bengaluru, Karnataka, India PVRINOX PICTURES Full time

About PVRINOX PICTURES

PVRINOX PICTURES is a leading cinema operator seeking an experienced and skilled Cinema Operations Manager to oversee the daily operations of our multiplex.

Salary: ₹60,000 - ₹80,000 per month (depending on experience)

About the Role

The Cinema Operations Manager will be responsible for ensuring a positive movie-going experience for customers while managing the operational demands of a busy multiplex.

Key Responsibilities:

  • Supervising Daily Operations:
    • Monitor and manage all activities in the multiplex, including box office, concessions, security, and housekeeping.
    • Ensure that all areas of the multiplex are clean, well-organized, and in good working order.
    • Oversee screening schedules and ensure that movies start on time.
  • Customer Service Management:
    • Handle customer queries, complaints, and issues in a professional and timely manner.
    • Ensure a high standard of customer service is maintained by all staff members.
    • Assist customers with ticketing, seating, or special requests.
  • Staff Supervision:
    • Manage and lead the staff on duty, including ushers, ticketing agents, and concession stand employees.
    • Assign daily tasks and shifts to staff members and ensure they adhere to operational procedures.
    • Conduct training sessions or briefings for new staff or before special events.
  • Safety and Security:
    • Ensure that all safety protocols and emergency procedures are followed, including fire safety regulations and crowd control.
    • Monitor CCTV cameras and collaborate with security staff to ensure a safe environment for patrons and employees.
    • Respond promptly to any incidents or emergencies, such as equipment failure or medical situations.
  • Financial Responsibilities:
    • Handle cash management tasks, including ticket and concession sales reconciliation, float management, and cash deposits.
    • Ensure accuracy in ticketing, pricing, and promotions, and oversee point-of-sale operations.
  • Technical Oversight:
    • Ensure that projectors, audio systems, and other technical equipment are functioning properly.
    • Liaise with the technical team to resolve any issues that may affect the screening of movies.
  • Coordination of Events:
    • Assist in organizing special events, premieres, or private screenings held at the multiplex.
    • Coordinate with event organizers, vendors, and staff to ensure the smooth execution of events.
  • Reporting:
    • Prepare daily operational reports, including customer feedback, staff performance, financial summaries, and incident logs.
    • Report any issues with equipment, facilities, or customer complaints to senior management.

Skills and Qualifications:

  • Experience: Prior experience in a supervisory role within a cinema, retail, or hospitality environment is preferred.
  • Customer Service Skills: Strong interpersonal and communication skills to interact with customers and resolve issues effectively.
  • Leadership Skills: Ability to lead, motivate, and manage a team to ensure operational efficiency.
  • Problem-Solving: Quick thinking and capable of managing unexpected situations calmly.
  • Technical Knowledge: Basic understanding of cinema projection systems, ticketing software, and audio-visual equipment is an advantage.
  • Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment.
  • Flexibility: Willingness to work shifts, including evenings, weekends, and holidays.

Working Hours:

  • Typically includes evening, weekend, and holiday shifts, as these are peak times for multiplexes.

Reports to:

  • Multiplex Manager or Operations Manager

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