Chief Operational Excellence Manager

4 days ago

Ellore, Andhra Pradesh, India beBeeOperational Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Overview

This role entails leading shared services operations in India, ensuring timely and efficient delivery of finance-related services to the distribution business across multiple African markets. Key responsibilities include leadership of shared services, process standardization, automation, simplification, and continuous improvement initiatives.

Leadership Responsibilities:

  • Manage outsourced India-based shared services center supporting the business to deliver high-quality operational finance processes.
  • Drive process standardization, automation, simplification, and continuous improvement initiatives to enhance service quality and cost efficiency.
  • Establish robust KPI dashboards and governance routines to monitor on a regular basis, including monitoring SLAs to drive compliance with agreed metrics and hold outsourced vendors accountable.
  • Develop clear ways of working and ownership of processes to strengthen compliance and audit readiness.
  • Build strong relationships and collaborate closely with country finance and operations teams across Africa, including regional financial controllers to align shared services support with local requirements.
  • Manage vendor relationships and third-party service providers supporting shared services.
  • Lead and develop a high-performing team within the Shared Services center and ensure succession planning.
  • Oversee statutory and internal audits, tax filings, and regulatory reporting for the vertical.
  • Coordinate with external auditors, tax advisors, and regulatory bodies to facilitate audits.
  • Implement risk management frameworks.
  • Stay updated on regulatory changes and ensure timely adaptation of policies and procedures.

Financial Control & Reporting:

  • Manage financial control processes including month-end close, consolidation, reporting, budgeting, and forecasting for the business vertical.
  • Ensure accuracy, completeness, and timeliness of financial statements in line with IFRS and company policies.
  • Support the Head – Finance for the vertical in financial analysis and business performance management.
  • Coordinate with country finance teams to ensure consistency and integrity of financial data.
  • Drive process improvements in financial operations and reporting systems.

Requirements:

  • Chartered Accountant (CA), CPA, ACCA, or equivalent professional qualification.
  • Proven track record in managing large, shared-services operations, ideally in a multi-country environment.
  • Strong expertise in audit, tax, and financial control across African markets.
  • Proficiency in ERP systems and shared services technologies and process automation.
  • Minimum 15 years of leadership experience in finance, shared services, preferably in automotive distribution or related sectors.

Must have competencies:

  • Strategic and analytical thinker with a focus on operational excellence.
  • Experience working in a matrix organization with cross-border reporting lines.
  • High resilience, problem-solving, and ability to drive change in complex, pressurized environments.
  • Excellent communication and stakeholder engagement skills, comfortable interacting with senior leadership and international teams.

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