Cloud Infrastructure Support Specialist

2 weeks ago


Hyderabad, Telangana, India AWS India - Maharashtra Full time

About the Role

As a Cloud Support Engineer at AWS India - Maharashtra, you will play a critical role in providing exceptional support to our customers by troubleshooting and resolving complex technical issues related to our cloud infrastructure. Your expertise will help ensure seamless customer experiences, driving growth and adoption of our services.

Key Responsibilities

  • Apply advanced troubleshooting techniques to identify and resolve customer issues related to AWS services
  • Work closely with cross-functional teams to develop and implement solutions to improve customer support and experience
  • Collaborate with engineers to reproduce and resolve complex customer issues
  • Develop and present training to internal teams on AWS services and best practices
  • Participate in process improvement initiatives to drive efficiency and quality

About the Team

AWS values diversity and inclusivity, and we welcome candidates from all backgrounds and experiences. Our team is passionate about delivering exceptional customer support and experiences, and we strive to create a culture of innovation, collaboration, and growth.

Requirements

  • Bachelor's degree in Computer Science or related field, or equivalent experience
  • Minimum 2+ years of experience in a technical position, preferably in cloud infrastructure or related field
  • Excellent communication and problem-solving skills
  • Experience with AWS services, including EC2, S3, and RDS
  • Knowledge of DNS, TCP/IP protocols, and security concepts

What We Offer

At AWS India - Maharashtra, we offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. We prioritize work-life balance and offer flexible work arrangements to support your well-being.

How to Apply

Submit your application, including your resume and a cover letter, to awsindiahiring@gmail.com. We look forward to hearing from you



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