Automobile Service Champion

7 days ago


Coimbatore, Tamil Nadu, India 2coms Full time
About the Role

We are seeking a highly skilled and motivated Automobile Service Champion to join our team in Tamil Nadu. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring the highest level of quality in our services.

Key Responsibilities
  • Customer Handling: Receive customers with a smile, greet them with politeness and professionalism, and verify service requests while capturing VOC and updating the system.
  • Diagnosis: Analyze and diagnose scooters to identify the number and type of repairs applicable, update the diagnosis report in the WMS, and perform repairs and final inspections.
  • System Handling: Track customer complaints in Zendesk, update the system on a live basis, operate the Workshop Management System, and ensure 100% adherence.
  • Technical Repairs: Service Champions should be fully equipped with knowledge on OLAscooter, able to repair/replace all parts of the scooter, and ensure they are updated on OLA technical curricular news bulletin on EV.
  • Process and Operational: Process adherence at Experience Centre, ensure bays are clearly marked for Vehicle/Scooters, and ensure bays are free from any foreign materials and fit for serviceability.
  • Parts Operation: Audit inventory, ensure system and physical inventory is the same, perform GRN, and maintain Inventory at Experience Centre.
  • Safety and Compliance: Wear uniform and protective gear while repairing scooters, use protective gear and proper handling of tool kits, and ensure fire-fighting equipment is in place.
Requirements
  • Only male candidates.
  • Minimum qualification: 12th diploma/graduation/post-graduation (NO ITI).
  • Minimum experience: 1 year in an automobile industry in the service sector.
Benefits

Up to 2.76 lpa CTC including PFESIC.



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