
Operations Excellence Leader
3 days ago
As an ITIL Operations Support Manager, you will oversee and enhance IT service operations to ensure delivery of high-quality IT support aligned with business objectives. You will manage daily operational activities, lead the support team, and implement ITIL best practices to improve efficiency and service quality.
Key Responsibilities:- Manage and lead the IT operations support team to deliver timely and effective resolution of incidents and service requests.
- Implement and maintain ITIL processes such as Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management.
- Ensure operational activities align with defined IT service management frameworks and organizational policies.
- Monitor and report on service performance and compliance against SLAs, driving continuous service improvement.
- ITIL Foundation certification is mandatory; ITIL Intermediate or Expert certification preferred.
- Proven experience in IT operations management, service delivery, or support roles.
- Strong knowledge and hands-on experience with ITIL service management practices.
Movate provides innovative solutions to enable businesses to anticipate and face disruptions effectively through digital technologies. Our expertise spans digital, technology, and support services, offering a unique value proposition for our clients across industries.
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