QA Auditor

The Quality Assurance function is expanding its global capabilities by establishing a specialized team in India. This team will perform independent audits for underwriting operations executed by Business Process Outsourcing (BPO) teams for various regional markets.

We are looking for an experienced and detail-oriented Senior QA Specialist to perform QA audits. The Sr. QAs will be part of a quality team, responsible for performing deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to business stakeholders and BPO partners.

• Conduct monthly quality reviews/audits on time while complying with process SOPs and quality frameworks.
• Validate data accuracy, completeness, and alignment with business and regulatory standards.
• Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
• Document QA findings and maintain accurate quality logs and reports.
• Provide timely feedback to BPO vendor partner teams.
• Participate in calibration sessions with onshore counterparts and BPO QA teams.
• Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance.

• Bachelor's degree in commerce, Business Administration, or a related field.
• 5–8 years of experience in Property and Casualty (P&C) insurance operations, focusing on underwriting for European and/or London markets.
• Minimum 2+ years of audit, quality assurance, or process excellence experience in a BPO or shared service environment.

• High attention to detail and accuracy.
• Strong communication and stakeholder management skills across geographies and teams.
• Working knowledge of policy administration systems, workflow tools, and audit platforms.
• Proven ability to work independently and manage multiple audits with tight timelines.
• Comfortable working in dynamic environments with matrixed teams.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and reporting tools.