Content Creation Specialist
2 weeks ago
We are seeking a highly skilled Technical Writer to join our team at HappyFox. As a key member of our content creation team, you will play a vital role in crafting engaging, informative, and SEO-optimized content that enhances the user experience and supports business objectives.
Key Responsibilities:
- Develop Comprehensive Product Documentation: Create detailed solution articles, user guides, online help content, and release notes that provide users with the information they need to effectively utilize our products.
- Collaborate with Cross-Functional Teams: Work closely with product managers, designers, and marketing teams to ensure that all content is aligned with business objectives and supports lead generation goals.
- Conduct In-Depth Research: Stay up-to-date on industry trends and competitor content to maintain a competitive edge and enhance content quality.
- Optimize Content for SEO: Ensure that all content is optimized for search engines to improve visibility and user engagement.
- Develop Visual Content: Collaborate with designers to create high-quality infographics that complement written content and enhance the overall user experience.
- Ensure Brand Consistency: Adhere to brand voice and style guidelines across all content to maintain a cohesive brand image.
To be successful in this role, you will need:
- A minimum of 3-6 years of experience in content writing and technical documentation, preferably within a SaaS company.
- Excellent written and verbal communication skills.
- Strong knowledge of content and technical writing best practices, standards, and guidelines.
- Familiarity with content management systems (CMS).
- Strong collaboration skills and the ability to work effectively across cross-functional teams.
HappyFox is a leading provider of customer service software solutions. We are dedicated to helping businesses deliver exceptional customer experiences through innovative technology and expertise.
Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.
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