
Digital Transformation Consultant
24 hours ago
About this role:
We are seeking experienced CRM consultants to work on full life cycle implementations across multiple versions of Dynamics CRM365.
This is an exciting opportunity for professionals who can help drive superior competitive differentiation, customer experiences, and business outcomes.
Mandatory Skills:
- Proven experience in MS Dynamic CRM + TOSCA
- Minimum 4-8 years of experience as a functional consultant
- Minimum 2 years experience of Microsoft Dynamics 365 Dynamics CRM 2016/2015
- Familiar with MS CRM Sales Service and Marketing modules
Responsibilities:
- Collaborate with development teams to provide better understanding of business users' needs and resolve any queries related to requirements
- Document business requirements and review them with technology teams and obtain customer acceptance
- Effective communication is key, must be able to address users' questions and concerns
- Work on Agile or Waterfall approach depending on business requirements
- Develop acceptance criteria for test cases and scenarios with business users
Good to Have Skills:
- Knowledge and understanding of Customer Engagement including Field Services and Project Service Automation
- Basic knowledge of Power Apps, Flow, Power BI and Common Data Model
- MS CRM configuration knowledge and application integrations with MS CRM
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