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Operations Professional
2 weeks ago
Job Title: Operations Support Specialist
">This role is focused on providing day-to-day operations support in alignment with our operations support infrastructure and processes.
">The successful candidate will be responsible for resolving customer inquiries, supervising escalated issues, and providing efficient and effective customer service to our clients.
">In addition, the Ops Support Specialist will identify opportunities to offer value-added products and services while adhering to strict laws and regulations governing Telesales.
">They will also communicate daily with management on productivity, quality, availability, and Management Information System (MIS) indicators.
">Furthermore, the Ops Support Specialist will facilitate training based on the needs of staff within the department and assist with answering staff questions within Disputes as needed.
">Key qualifications include 2-4 years of relevant experience, proficiency in Microsoft Office, comprehensive knowledge of Dispute process, and ability to work unsupervised and apply problem-solving capabilities.
">Additionally, the ideal candidate will have a working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TRs).
">A demonstrated analytical skillset and mathematical knowledge are also essential for this role.
">Citi is an equal opportunity and affirmative action employer, committed to diversity and inclusion. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
