Hearing Solutions Specialist

14 hours ago


Hyderabad, Telangana, India Synva Hearing Full time
Audiological Services Position

We are seeking a skilled Audiological Testing Specialist to conduct thorough hearing assessments and provide precise results. The ideal candidate will possess a strong foundation in audiology and exceptional communication skills.

Primary Responsibilities:
  • Conduct comprehensive audiological evaluations, including Pure Tone Audiometry, Impedance Audiometry, and Speech Audiometry.
  • Maintain accurate and detailed audiological reports for each customer.
  • Counsel individuals who have recently discovered hearing loss on the importance of utilizing hearing aids.
  • Assist existing hearing aid users in upgrading or modifying their devices.
  • Explain hearing test results and guide customers towards the most suitable solutions for their hearing needs.
  • Collaborate with the Lead Management Executive to address queries from leads requiring specialized knowledge.
  • Follow up with leads to ensure a seamless customer experience.
  • Develop long-term relationships with customers.
Operational Obligations:
  • Create and document Standard Operating Procedures (SOPs) for the Audiologist position to ensure consistency across stores.
  • Develop training materials for future audiologists and assist in the onboarding process for new hires.
  • Make home visits to premium clients for hearing evaluations, hearing aid fittings, and customer satisfaction follow-ups.
  • Provide after-sales support to customers regarding hearing aid adjustments and technical issues.
  • Take full responsibility for Synva's Free Hearing Camps, including planning, executing, and coordinating with the team.
  • Represent Synva at community hearing care initiatives and corporate social responsibility (CSR) activities.
Requirements:
  • Bachelor's degree in Audiology or related field.
  • 5+ years of experience in audiology.
  • Strong understanding of audiology principles and practices.
  • Excellent communication and interpersonal skills.
Compensation:

$72,000 per year, commensurate with experience and qualifications.



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