Customer Service Representative

23 hours ago

Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Support Specialist

At our organization, we are seeking a highly skilled CUSTOMER SUPPORT SPECIALIST to join our team. This is an exciting opportunity for an individual who is passionate about delivering exceptional customer service and support.

Job Description

In this role, you will be responsible for providing timely and accurate responses to customer inquiries via various communication channels. You will also assist customers with product or service-related questions, concerns, and issues, ensuring their satisfaction.

  • Respond to customer inquiries in a professional and courteous manner.
  • Assist customers with product or service-related questions and issues.
  • Troubleshoot and resolve technical issues, guiding customers through the solution process.
  • Process and track customer orders, returns, exchanges, and refunds.
  • Ensure that customer orders are fulfilled correctly and on time, and update customers on their order status.
  • Handle billing inquiries, including discrepancies, charges, and payment issues.

You will work closely with other teams, including sales, technical support, and product teams, to resolve customer issues and improve service delivery.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A high school diploma or equivalent (Bachelor's degree preferred).
  • Proven experience in a customer service or support role, ideally in a call center or customer-facing environment.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and troubleshooting abilities.
  • Ability to remain calm and professional in challenging situations.
  • Basic computer skills and experience with CRM systems.
  • Strong multitasking skills and the ability to manage several tasks simultaneously.
Benefits

We offer a competitive salary and benefits package, including:

  • A comprehensive health insurance plan.
  • A 401(k) retirement savings plan.
  • A generous paid time off policy.

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