
Drive Business Growth
1 day ago
We are seeking an experienced Business Growth Specialist to join our team. The successful candidate will be responsible for driving business growth in specific industry verticals/territories through strategic business development activities.
Key Responsibilities:- Provide input into the formulation of a sales plan for the assigned vertical/territory, including identifying potential clients, highlighting customer requirements, and forecasting market trends.
- Monitor sales targets at the territory/vertical level on a weekly basis, highlighting deviations, and initiate corrective action as required.
- Ensure adherence to sales budgets at the territory level.
- Identify potential business opportunities from multiple channels and develop a pursuit plan.
- Negotiate and finalize terms with clients in terms of product specifications, payment terms, and timelines, and obtain approval from the Reporting Manager.
- Build and maintain relationships with customers in the territory to facilitate a deep understanding of their needs and direct swift resolution of any customer queries.
- Identify opportunities for integrated solutions, such as orders involving Motors/Automation Products Systems, and report them to the Reporting Managers.
- Ensure that customer specifications are documented in the relevant formats and forwarded to the concerned department.
- Liaise with the operations team at the center to ensure the execution of orders in line with predefined timelines and criteria.
- Liaise with the customer on a regular basis and ensure changes in order specifications are communicated to the concerned department.
- Ensure collections from clients as per contractual agreement.
- Ensure timely dispatch of goods to the client's site as per the delivery schedule.
- Ensure adherence to policies/processes to enhance response quality and minimize response time to customer queries and provide the support required by customers.
- Lead the establishment of service centers or identify partner agencies to provide quick after-sales service to customers.
- Provide technical support to customers on after-sales related issues.
- Ensure that all customer complaints are recorded and resolved within predefined timelines.
- Ensure that all customer interaction activities are properly logged and updated in appropriate systems.
- Ensure timely response to the customer on any queries/issues raised by them during finalization/execution/post-execution sales.
- Liaise with the network of distributors and dealers in the territory and escalate any significant issues to the superior.
- Ensure effective management of all activities related to dealers, including stock booking, raising invoices, making payments, etc.
- Keep abreast with developments in the territory and provide data to the marketing team on potential opportunities for expansion/diversification into new markets/geographies.
- Ensure that Require Details mentioned in Reports have one-to-one discussion about future plans with Superiors.
We offer a dynamic and challenging work environment, where you will have the opportunity to grow your career and develop your skills. We value our employees and strive to provide a positive and inclusive work culture.
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