Technical Writer

2 weeks ago


Chennai, Tamil Nadu, India Freshworks Full time

About the Role

We're seeking a seasoned Technical Writer to join our team and craft exceptional content for our software products.

Responsibilities

  • Develop and maintain comprehensive product documentation, including user guides, onboarding guides, migration guides, online and inline help, and release notes.
  • Produce thorough and accurate API documentation to assist developers in integrating and leveraging our APIs effectively.
  • Write clear and concise microcopy to enhance and streamline our user experience, including labels, tooltips, and error messages.
  • Propose, build, and document writing standards that help quickly onboard future technical writing team members.
  • Define and maintain documentation processes that align with our software release life cycle involving multiple stakeholders: product management, engineering, product marketing, and others.

Requirements

  • 6-8 years of experience as a Technical Writer in the software industry.
  • Strong understanding of SaaS and the CRM domain.
  • Proficiency with collaboration tools, version control systems, and documentation platforms.
  • Familiarity with industry-standard style guides and conventions.
  • Attention to detail and the ability to work independently.

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