Financial Recovery Specialist

2 weeks ago


Surat, Gujarat, India IIFL Finance Full time
Company Overview

IIFL Finance is a leading financial services provider in India, dedicated to crafting modern services for evolving customer needs. With over 20 years of experience, we cater to retail and MSME customers, offering a wide range of services including Gold Loan, Business Loan, Personal Loan, and more. Our core values emphasize customer convenience and flexibility, making us India's most reputable financial services provider.

Job Overview

We are seeking a skilled Collection Manager to oversee the collection process and ensure timely recovery of outstanding payments. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a thorough understanding of collection strategies.

Key Responsibilities
  1. Oversee and manage the collection process to ensure timely recovery of outstanding payments.
  2. Develop and implement effective collection strategies to minimize bad debt and maximize collections.
  3. Monitor and analyze collection data to identify trends and areas for improvement.
  4. Manage a team of collection agents, providing guidance and support to achieve collection targets.
  5. Coordinate with internal departments and external agencies to resolve customer queries and disputes.
  6. Proactively communicate with customers to establish payment plans and resolve delinquent accounts.
  7. Prepare and present collection reports and performance metrics to senior management.
Requirements
  • 4-6 years of experience in collections management, preferably in the financial services industry.
  • Bachelor's degree in finance, business administration, or a related field.
  • Proven track record of meeting collection targets and reducing bad debt.
  • Strong leadership and management skills, with the ability to motivate and guide a team.
  • Excellent communication and negotiation skills.
  • Analytical mindset with the ability to interpret and utilize collection data.
  • Knowledge of collection laws, regulations, and best practices.
  • Proficiency in using collection software and CRM systems.
What We Offer

IIFL Finance offers a dynamic work environment, opportunities for growth and professional development, and a competitive compensation package.



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