Operations Manager
1 month ago
Wells Fargo is seeking a highly skilled Operations Manager to lead our team. As an Operations Manager, you will be responsible for managing and developing specialized customer service and operations functional teams within the Operations area. Your expertise will be crucial in developing strategies to improve staffing processes, ensuring specialized functions meet regulatory guidelines in support of risk management and compliance.
Key Responsibilities:
- Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
- Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
- Engage stakeholders and internal partners associated within the Operations area
- Work independently on moderately complex issues and projects
- Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
- Provide training, performance, evaluation and coaching of less experienced team
- Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
- Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
- Provide responsibility for budget and financial performance
- Collaborate and influence all levels of professionals including more experienced managers
- Lead team to achieve objectives
- Manage allocation of people and financial resources for Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Requirements:
- 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of leadership experience
Preferred Qualifications:
- Minimum 4+ years of experience with in International Payments, Testing (System Integration, Regression, User Acceptance), Business Analysis, or Ops-Production support role
- Demonstrated experience coordinating requirements, testing and implementation of medium to large scale enterprise projects with multiple dependencies.
- Strong analytical skills with high attention to detail and accuracy
- Ability to work in a fast-paced deadline driven environment, take initiative and work independently with minimal supervision in a structured environment.
- Strong negotiation and leadership abilities.
- Ability to take initiative, identify opportunities and implement change.
- Candidates with knowledge on International Payments Testing ( preferably Flexcube/OBPM/OBLM) are preferred.
- Agile or Scrum Master Certification desirable, though not mandatory
- Minimum 4+ years of Leadership/Team Management experience.
- Any bachelor's degree with total 4+ years of experience in International Payments, ACH, RTGS, SEPA in both MT and MX formats.
- Demonstrated experience with implementations/support of in International Payments
- Demonstrated knowledge of the in International Payments in both MT and MX formats Developments or upgrades.
- Sound knowledge and background of in International Payments Testing ( preferably Flexcube/OBPM/OBLM).
- Experience working in Agile/Waterfall/Hybrid methodology with ability to elicit requirements, user stories, document processes and create test cases.
- Experience with Testing and Defect Tracking software, such as ALM or JIRA.
- Experience in attending Scrum ceremonies like Daily Scrum, Sprint planning, Sprint retrospective meetings.
- Ability to operate independently under strict timelines.
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