Strategic Technology Business Advisor

10 hours ago

Pune, Maharashtra, India beBeeTechnical Full time ₹ 20,16,000 - ₹ 24,52,000
Technical Account Manager Job Description

We are seeking a dynamic and experienced Technical Account Manager to lead and manage technical service delivery for our Premier accounts. The Role:

  • Document and understand the customer's current, future / desired state, business goals and challenges, capabilities, and IT investments.
  • Provide technical and strategic direction from initial solution design to steady state, based on industry best practices.
  • Serve as the single point of ownership for technology solutions and coordinate resources globally to optimize customer value.

Key Responsibilities:

  • Implement and manage effective governance practices and procedures across contracted scope of responsibilities (including change, incident, request, event, problem, and vendor management).
  • Develop highly productive customer relationships and become a Trusted Advisor by providing thought leadership to help shape and grow our value to the customer.
  • Direct Lifecycle Management (LCM) activities to maintain up-to-date technical documentation, including production & recovery configurations, run books and procedures, overall solution architecture document, recovery strategies / plans, and contract changes.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role, Solution Architecture, and Customer facing Service delivery experience within complex environments.
  • Technology certifications preferred, such as ZCP, VMCE, MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc.

Functional knowledge and experience supporting the following:

  • Zerto disaster recovery solutions.
  • Veeam backup and recovery solutions.
  • Virtualization; including VMWare & Hyper-Vs.

Benefits:

  • Healthcare Insurance Plan.
  • Life Insurance.
  • Paid Vacation & Holidays.
  • India Pension Scheme.

As a Technical Account Manager, you will provide strategic business and technology support/counsel to your customers across both their production and recovery environments. You will direct the design, implementation, and lifecycle management of our solutions.

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