Digital Experience Manager

6 days ago


Bengaluru, Karnataka, India Talent Seed Full time
Key Responsibilities:
  • Develop and execute a customer experience strategy for E-commerce aligned with company goals and vision. Key touch points include website, mobile apps, customer service, product selling, order fulfillment, post-purchase experience, and social media.
  • Oversee technology projects linked to the department, guiding projects from scoping to production deployments, managing integrations with internal ERP and third parties, and adhering to established project management methodologies.
  • Work closely with the UX/UI team to conceptualize and craft intuitive user interfaces, ensuring a seamless user experience while contributing to the overall usability and attractiveness of digital products.
  • Collaborate with vendors across technical, design, branding, and digital marketing domains to execute short-term and long-term plans and projects, evaluating potential vendors from a technical and operational standpoint.
  • Engage in recruiting and training diverse profiles essential for the department's functioning, introducing and educating on software tools, all engines, and small automation modules in Google spreadsheets.
  • Accountable for documentations such as project scoping, API/technical docs, testing and quality assurance procedures, customer care templates, and user manuals.
  • Identify bottlenecks and inefficiencies in processes and work flows across the entire ecosystem, using manual methods and analytical tools to result in feature development and incorporation into standard operating procedures.
  • Provide suggestions to the operations team to enhance sales within online seller places and impart operational efficiencies, considering product data/technical aspects and digital marketing strategies.
Requirements:
  • Bachelor's degree in engineering, business, or a related field, with a master's degree a plus.
  • 8+ years of experience in project management and customer experience domains.
  • Excellent interpersonal, communication, and problem-solving abilities.
  • Proficiency in data analysis and using relevant tools to derive insights.
  • Familiarity with Magento and other e-commerce platforms, relevant software tools.


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