Senior Team Lead

2 days ago


Aurangabad, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000

Job Description:

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As a senior team lead, you will oversee the daily activities of a large group of analysts. You are responsible for managing their workload and ensuring that all tasks are completed efficiently.

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Key Responsibilities:

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  • Engage in customer escalations and resolve issues promptly">
  • Ensure achievement of system, team, and individual goals and standards">
  • Manage key performance indicators (KPIs) and maintain knowledge of service tasks and programs">
  • Responsible for administrative aspects including reporting">
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Required Skills and Qualifications:

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  • Superior communication, presentation, and interpersonal skills">
  • Demonstrated ability to develop and implement process enhancements">
  • Ability to plan, prioritize, organize, and communicate effectively">
  • Proficiency in workforce management applications, quality tools, and technologies">
  • Experience in goal setting and process compliance">
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Benefits:

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  • Opportunity to work with a dynamic team">
  • Chance to grow professionally and develop new skills">
  • Competitive compensation and benefits package">
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What We Offer:

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  • A collaborative and supportive work environment">
  • Opportunities for professional growth and development">
  • A competitive compensation and benefits package">
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Keyword: Leadership


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