
Community Development Specialist
5 days ago
As a valued member of our team, you will be responsible for fostering community engagement and growth. Your primary objective will be to drive workshop sales, build strong customer relationships, and effectively engage with our community both online and offline.
We are seeking a skilled professional with 2–4 years of experience in sales, community management, customer success, or event coordination. The ideal candidate will have excellent communication skills, the ability to thrive in a fast-paced environment, and a passion for building strong relationships.
Key Responsibilities:- Community Engagement & Sales
- Act as the primary point of contact for prospective and existing workshop attendees.
- Follow up with leads promptly via email and calls to maximize conversions.
- Build genuine relationships with customers to encourage repeat bookings and referrals.
- Represent the brand at events, ensuring a warm, welcoming experience for every guest.
- Content & Brand Support
- Collaborate with the marketing team to create community-focused stories, posts, and updates.
- Share behind-the-scenes content, customer testimonials, and event highlights across social channels.
- Monitor social media interactions and respond to comments or messages in a timely, engaging manner.
- Business Analysis & Insights
- Track and report key community metrics — attendance, engagement rates, repeat booking patterns, and customer satisfaction scores.
- Analyze customer feedback to identify common themes, unmet needs, and improvement opportunities.
- Present monthly insight reports with actionable recommendations for class offerings, marketing focus, and engagement strategies.
- Keep an eye on industry trends, competitor activities, and emerging topics relevant to food and experiential communities.
If you're a self-starter with excellent communication skills and a passion for building strong relationships, we'd love to hear from you.
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